{"product_id":"handling-aggression-and-violence-at-work","title":"Handling Aggression and Violence at Work","description":"\u003cp\u003eThis manual is intended to help staff to maximize their safety through increased understanding of the reasons why violence and aggression occur in work scenarios. It equips staff with a range of effective responses that include: techniques in assertiveness training; problem-solving processes to de-escalate confrontations; and guidance on how to develop a small number of elementary self-defence skills - called breakaway - for use in situations where physical safety is actually threatened. The text is also aimed at helping managers and policy-makers break the cycle of ineffective response to aggression and violence by creating the opportunity to identify the skills needed to manage a work culture that de-escalates violence effectively.\u003c\/p\u003e\u003cdiv class=\"sb-details\"\u003e\u003cp\u003e\u003cstrong\u003eGenre:\u003c\/strong\u003e Business \u0026amp; Money, Politics \u0026amp; Social Sciences\u003cbr\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003cbr\u003e\u003cstrong\u003ePublished:\u003c\/strong\u003e 1996\u003cbr\u003e\u003cstrong\u003ePages:\u003c\/strong\u003e 160\u003cbr\u003e\u003cstrong\u003ePublisher:\u003c\/strong\u003e Russell House Publishing\u003cbr\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 9781898924654\u003c\/p\u003e\u003c\/div\u003e","brand":"Russell House Publishing","offers":[{"title":"Standard Secondhand — £765.85","offer_id":47918800437425,"sku":"SB-1898924651-C3","price":765.85,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0618\/2669\/5345\/files\/1898924651.jpg?v=1789818963","url":"https:\/\/sellbooks.co.uk\/products\/handling-aggression-and-violence-at-work","provider":"Sell Books .co.uk","version":"1.0","type":"link"}