{"product_id":"telephone-skills-training-extras-s","title":"Telephone Skills (Training Extras S.)","description":"\u003cp\u003eSets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.\u003c\/p\u003e\u003cdiv class=\"sb-details\"\u003e\u003cp\u003e\u003cstrong\u003eAuthor:\u003c\/strong\u003e \u003ca href=\"\/collections\/patrick-forsyth-books\"\u003ePatrick Forsyth\u003c\/a\u003e (all their books in stock)\u003cbr\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003cbr\u003e\u003cstrong\u003ePublished:\u003c\/strong\u003e 1997\u003cbr\u003e\u003cstrong\u003ePages:\u003c\/strong\u003e 38\u003cbr\u003e\u003cstrong\u003ePublisher:\u003c\/strong\u003e Institute of Personnel and Development\u003cbr\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 9780852926741\u003c\/p\u003e\u003c\/div\u003e","brand":"Institute of Personnel and Development","offers":[{"title":"Standard Secondhand — £30.01","offer_id":47901145202865,"sku":"SB-085292674X-C3","price":30.01,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0618\/2669\/5345\/files\/085292674X.jpg?v=1788843335","url":"https:\/\/sellbooks.co.uk\/products\/telephone-skills-training-extras-s","provider":"Sell Books .co.uk","version":"1.0","type":"link"}