{"product_id":"unlock-your-call-centre-a-proven-way-to-upgrade-security-efficiency-and-caller-experience","title":"Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience","description":"\u003cp\u003e\u003cb\u003eIf your call centre security relies on questions everyone knows the answers to, or passwords that no one can remember, then your process isn't truly secure - and your customers deserve better.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eUnlock Your Call Centre \u003c\/i\u003eshows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.\u003c\/p\u003e\u003cp\u003eUsing a unique approach honed through years of experience, Matt Smallman will help you identify the ideal solution for your organisation, make the case for change and implement it successfully.\u003c\/p\u003e\u003cp\u003eThis book gives you the tools to: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eEvaluate the strengths and weaknesses of your existing security process\u003c\/li\u003e \u003cli\u003eDetermine the most appropriate modern security methods for your unique context\u003c\/li\u003e \u003cli\u003eMake a compelling case for improvement and investment \u003c\/li\u003e \u003cli\u003ePlan for successful implementation\u003c\/li\u003e \u003cli\u003eDesign processes that maximise customer adoption and business outcomes\u003c\/li\u003e \u003c\/ul\u003e\u003cdiv class=\"sb-details\"\u003e\u003cp\u003e\u003cstrong\u003eGenre:\u003c\/strong\u003e Internet telephony, Security measures\u003cbr\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003cbr\u003e\u003cstrong\u003ePublished:\u003c\/strong\u003e 2022\u003cbr\u003e\u003cstrong\u003ePages:\u003c\/strong\u003e 180\u003cbr\u003e\u003cstrong\u003ePublisher:\u003c\/strong\u003e Rethink Press\u003cbr\u003e\u003cstrong\u003eISBN:\u003c\/strong\u003e 9781781336663\u003c\/p\u003e\u003c\/div\u003e","brand":"Smallman, Matt","offers":[{"title":"Very Good — £9.17","offer_id":48172550717617,"sku":"SB-1781336660-C2","price":9.17,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0618\/2669\/5345\/files\/1781336660.jpg?v=1794434258","url":"https:\/\/sellbooks.co.uk\/products\/unlock-your-call-centre-a-proven-way-to-upgrade-security-efficiency-and-caller-experience","provider":"Sell Books .co.uk","version":"1.0","type":"link"}