What sets this book apart from others that explain individual improvement tools is the sequential organization and the integrated explanation for applying the tools. Using an overall process improvement framework the author groups the tools into a total approach, thereby helping you know when to use each tool and for what purpose. Every single tool includes an example of its use along with ready-to-use templates for matrices, forms, and charts so you can start using the tools right away. Business Process Improvement Toolbox starts by explaining an overall process improvement framework, presents the tools in sequence for this framework, and then concludes with one over-arching case demonstrating the use of all the tools in a concerted effort. As a result, you'll learn how tools fit together and how they can be used in a coherent process improvement system. the author focuses on providing clear, step-by-step instructions and describes an improvement process that can be used in real life. Andersen includes more than 40 applications for using the process improvement tools when solving tasks such as prioritizing, problem understanding, problem analysis, idea generation, organization, improvement proposals, and implementation. Ideal for newcomers in the quality field or the more experienced quality professional, the examples used are from a full range of organizations including manufacturing, service, and public institutions. This book contains more tools than any other similar publication and should prove to be a best seller...in my first reading I felt like I was in a quality hardware store; every tool I wanted to refer to was there. -Turk Enustun Senior Quality Consultant and Director Corporate Benchmarking Eastman Kodak Company.