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Handling Aggression and Violence at Work
Format: Paperback
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This manual is intended to help staff to maximize their safety through increased understanding of the reasons why violence and aggression occur in work scenarios. It equips staff with a range of effective responses that include: techniques in assertiveness training; problem-solving processes to de-escalate confrontations; and guidance on how to develop a small number of elementary self-defence skills - called breakaway - for use in situations where physical safety is actually threatened. The text is also aimed at helping managers and policy-makers break the cycle of ineffective response to aggression and violence by creating the opportunity to identify the skills needed to manage a work culture that de-escalates violence effectively.
Genre: Business & Money, Politics & Social Sciences
Format: Paperback
Published: 1996
Pages: 160
Publisher: Russell House Publishing
ISBN: 9781898924654
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Condition Descriptions
Our conditions mean the following:
- New - a brand new book
- Almost New - appears new but is actually secondhand.
- Very Good - only minor imperfections such as minor scuffs to edge or cover or a price written in pencil or shop sticker.
- Standard Secondhand - Clearly been read before, but not too bad. We do not recommend these for gifting. Spines usually creased. Could also include creases or folds to cover, some writing such as in the cover or elsewhere, underlining or highlighting, but might not do. Possibly some stains or marks. Similar in general to books in any secondhand shop or charity shop.
- Poor Condition - Usually this will have a specific problem such as writing inside, water damage, missing dust jacket, heavy staining, large creases or cuts. These are readable copies but not nice ones. On other websites this condition is called 'Acceptable' or 'Fair' , but we want to be more honest.
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