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Robson *journey* To Excellence
Format: Hardback
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- Standard Secondhand - Clearly been read before, but not too bad. We do not recommend these for gifting. Spines usually creased. Could also include creases or folds to cover, some writing such as in the cover or elsewhere, underlining or highlighting, but might not do. Possibly some stains or marks. Similar in general to books in any secondhand shop or charity shop.
- Poor Condition - Usually this will have a specific problem such as writing inside, water damage, missing dust jacket, heavy staining, large creases or cuts. These are readable copies but not nice ones. On other websites this condition is called 'Acceptable' or 'Fair' , but we want to be more honest.
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In the last few years the words quality and excellence have dominated much of management literature. Many organizations have tried to introduce programmes aimed at establishing Japanese style quality in their organizations, others have simply set out to become excellent. Unfortunately most of these programmes fail not through want of effort, rather because they are not based on a coherent practical model which will help structure the effort. Other organizations have structures, but often ones that are too complex and academic for people in the organization to understand and work with. What has been needed is a 'Quality' and 'Excellence' model that is simple enough to be used by real organizations, realistic enough to recognise that whole-hearted participation is needed to ensure success, yet sensitive enough to isolate the requirements for change and provide the mechanisms for improvement, powerful enough to generate significant tangible benefits, whilst motivating employees at all levels to play their part.
Genre: Business & Economics, Management
Format: Hardback
Published: 1977
Pages: 182
Publisher: Wiley Publishers of Canada
ISBN: 9780471998532
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Condition Descriptions
Our conditions mean the following:
- New - a brand new book
- Almost New - appears new but is actually secondhand.
- Very Good - only minor imperfections such as minor scuffs to edge or cover or a price written in pencil or shop sticker.
- Standard Secondhand - Clearly been read before, but not too bad. We do not recommend these for gifting. Spines usually creased. Could also include creases or folds to cover, some writing such as in the cover or elsewhere, underlining or highlighting, but might not do. Possibly some stains or marks. Similar in general to books in any secondhand shop or charity shop.
- Poor Condition - Usually this will have a specific problem such as writing inside, water damage, missing dust jacket, heavy staining, large creases or cuts. These are readable copies but not nice ones. On other websites this condition is called 'Acceptable' or 'Fair' , but we want to be more honest.
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