Operations management is important, exciting, challenging ... and everywhere you

look!

- Important, because it enables organisations to provide services and products

that we all need

- Exciting, because it is central to constant changes in customer preference,

networks of supply and demand, and developments in technology

- Challenging, because solutions must be must be financially sound, resource-

efficient, as well as environmentally and socially responsible

- And everywhere, because in our daily lives, whether at work or at home, we all

experience and manage processes and operations.

'Operations Management' focuses on the sustainable and socially responsible imperatives

of operations management, using over 120 cases and illustrations of real-life operations

around the world, including Apple, Medecins Sans Frontieres, Amazon, Ecover,

Dyson, Disneyland Paris, Google, The North Face, and many more.

Join over 10 million students benefiting from Pearson MyLabs.

This package comes with MyOMLab, an online homework and tutorial system designed

to test and build your understanding. MyOMLab provides a personalised approach, with

instant feedback and numerous additional resources to support your learning.

A student access code card may have been included with this textbook at a reduced cost.
If you do not have an access code, you can buy access to MyOMLab and the eText - an
online version of the book - online at www.myomlab.com.