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Unlock Your Call CentreA proven way to upgrade security, efficiency and caller experience
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If your call centre security relies on questions everyone knows the answers to, or passwords that no one can remember, then your process isn't truly secure - and your customers deserve better.
Unlock Your Call Centre shows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.
Using a unique approach honed through years of experience, Matt Smallman will help you identify the ideal solution for your organisation, make the case for change and implement it successfully.
This book gives you the tools to:
- Evaluate the strengths and weaknesses of your existing security process
- Determine the most appropriate modern security methods for your unique context
- Make a compelling case for improvement and investment
- Plan for successful implementation
- Design processes that maximise customer adoption and business outcomes
Genre: Internet telephony, Security measures
Format: Paperback
Published: 2022
Pages: 180
Publisher: Rethink Press
ISBN: 9781781336663
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Condition Descriptions
Our conditions mean the following:
- New - a brand new book
- Almost New - appears new but is actually secondhand.
- Very Good - only minor imperfections such as minor scuffs to edge or cover or a price written in pencil or shop sticker.
- Standard Secondhand - Clearly been read before, but not too bad. We do not recommend these for gifting. Spines usually creased. Could also include creases or folds to cover, some writing such as in the cover or elsewhere, underlining or highlighting, but might not do. Possibly some stains or marks. Similar in general to books in any secondhand shop or charity shop.
- Poor Condition - Usually this will have a specific problem such as writing inside, water damage, missing dust jacket, heavy staining, large creases or cuts. These are readable copies but not nice ones. On other websites this condition is called 'Acceptable' or 'Fair' , but we want to be more honest.
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