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Customer is Always Right!Thought-provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders
Format: Hardback
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We are all each other's customers, all the time. That is one of the profound insights nestled in this thoughtful little book. Sometimes the transaction is the exchange of words, or touch. Sometimes it is a billion-dollar deal. If you are in business in this era of intense, global competition, this inspiring book will wisely remind you that customer satisfaction is more than a motto behind the counter. Anyone in business - who wants to stay in business - has to win customers and keep them happy. Now such business luminaries as Bob Allen, Mary Kay Ash, Robert Eaton, Dick DeVos, Charles Schwab, Baron Hilton, and Debbie Fields share the secrets of their success. Their never-before-published quotes show us that, after all, it's really true ... The Customer Is Always Right!
Genre: Business & Economics, Customer Relations
Format: Hardback
Published: 1996
Pages: 153
Publisher: McGraw-Hill
ISBN: 9780070342095
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Condition Descriptions
Our conditions mean the following:
- New - a brand new book
- Almost New - appears new but is actually secondhand.
- Very Good - only minor imperfections such as minor scuffs to edge or cover or a price written in pencil or shop sticker.
- Standard Secondhand - Clearly been read before, but not too bad. We do not recommend these for gifting. Spines usually creased. Could also include creases or folds to cover, some writing such as in the cover or elsewhere, underlining or highlighting, but might not do. Possibly some stains or marks. Similar in general to books in any secondhand shop or charity shop.
- Poor Condition - Usually this will have a specific problem such as writing inside, water damage, missing dust jacket, heavy staining, large creases or cuts. These are readable copies but not nice ones. On other websites this condition is called 'Acceptable' or 'Fair' , but we want to be more honest.
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