• The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

Cover may vary - this is a stock image

The Compassionate GeekHow Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

by Don R. Crawley

Format: Paperback

Condition: Standard Secondhand — £9.78
What do the conditions mean?

Our conditions mean the following:

  • New - a brand new book
  • Almost New - appears new but is actually secondhand.
  • Very Good - only minor imperfections such as minor scuffs to edge or cover or a price written in pencil or shop sticker.
  • Standard Secondhand - Clearly been read before, but not too bad. We do not recommend these for gifting. Spines usually creased. Could also include creases or folds to cover, some writing such as in the cover or elsewhere, underlining or highlighting, but might not do. Possibly some stains or marks. Similar in general to books in any secondhand shop or charity shop.
  • Poor Condition - Usually this will have a specific problem such as writing inside, water damage, missing dust jacket, heavy staining, large creases or cuts. These are readable copies but not nice ones. On other websites this condition is called 'Acceptable' or 'Fair' , but we want to be more honest.
£9.78
£9.78
Sale Sold out
Taxes included. Shipping calculated at checkout.

Low stock: 1 left

Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.

Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users.

Similar booksMore Science →
The Art of Giving Quality Service £2.02 The Ultimate Customer Support Executive: Unleash The Power Of Your Customer £18.39 CCXP Exam Preparation: 1 (Key Facts Giving Back) £2.98 What Clients Love: A Field Guide to Growning Your Business £1.82 JOYS OF COMPLAINING £2.01 Moments of Truth from £1.00 Users, Not Customers: Who Really Determines the Success of Your Business £15.05 Customer is Always Right!: Thought-provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders £12.28 The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers £1.22 Customer Care in a week 3rd edition (IAW) £2.28

Here's what you'll find:

  • The four intrinsic qualities of great customer service providers
  • Customer service tips on how to say no without alienating your customer or end user
  • Best practices for communicating with email, including examples
  • Best practices for communicating using chat and texting
  • Ten tips for being a good listener
  • Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques
  • A six-step flow chart for handling customer and end user calls
  • Customer service skills to use when the customer or end user is wrong
  • How to work with the different generations in the workplace
  • Motivational stories of human triumph with reflection and discussion questions
  • Techniques for overcoming personal and professional obstacles

All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.

Genre: Business & Economics, Customer Relations
Format: Paperback
Published: 2013
Pages: 224
Publisher: Crawley International, Incorporated
ISBN: 9780983660736

Payment method

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • Union Pay
  • Visa

Our conditions mean the following:

  • New - a brand new book
  • Almost New - appears new but is actually secondhand.
  • Very Good - only minor imperfections such as minor scuffs to edge or cover or a price written in pencil or shop sticker.
  • Standard Secondhand - Clearly been read before, but not too bad. We do not recommend these for gifting. Spines usually creased. Could also include creases or folds to cover, some writing such as in the cover or elsewhere, underlining or highlighting, but might not do. Possibly some stains or marks. Similar in general to books in any secondhand shop or charity shop.
  • Poor Condition - Usually this will have a specific problem such as writing inside, water damage, missing dust jacket, heavy staining, large creases or cuts. These are readable copies but not nice ones. On other websites this condition is called 'Acceptable' or 'Fair' , but we want to be more honest.
  • Free UK shipping over £10.
  • Under £10, shipping is £1.99.
  • Express shipping £2.99.
  • Choose 10 £1 books for £10 including shipping!
  • International shipping available to select countries, proceed to checkout to see prices.

Return books within 14 days if not happy.

View full details

More £1 science books

All £1 books →